I've been doing the former, but the latter did work for me today. I do have admin privs though which may help.
Just wondering. Rob is trying to get some support from the hosts on this matter, in case anyone was thinking that nothing is being done. They are not proving to be very helpfl unfortunately -- I think we may have beaten them this time. They did fix the problem at first, but then it came back again.

Cheers,
Norm.